Frequently Asked Questions (FAQs)

How do I confirm that what I want is in stock and will ship immediately?

Simple, just look at the "In Stock" quantities displayed on our site under each product. These numbers reflect the exact amount of inventory in our warehouse that is available for immediate shipment. If we run out of a given product, our system no longer displays the product. We do this to make your shopping experience fast, easy, and efficient.

How do I contact Ammo.com?

We are very easy to reach. Just call (800) 604-1094 or send an e-mail to customercare@ammo.com. We look forward to serving you.

Does Ammo.com only sell product in case quantities?

We decided to offer our product in case quantities and box quantities because we realized that our customers sometimes like to test small amounts of a given product before buying a lot of it.

How do I determine shipping costs to my address?

  • Step 1 - Create a cart by clicking on the "Add to My Cart" button under the products you want to purchase
  • Step 2 - Beneath the items in your cart you will see "Estimate Shipping and Tax" in the middle of the page
  • Step 3 - Enter the state and zip code where your order will be shipped
  • Step 4 - Click "Get a Quote"

When will my order ship?

In general, orders placed before 3PM EST on a business day will ship that same day and you will receive a confirmation of shipment at that time. Some days we may be a little behind, but we will always inform you if we are unable to pack up and ship your order promptly (within 2-3 business days).

When will I receive my order confirmation number and tracking number?

You will receive two order related e-mails from our office. The first e-mail will be sent to you immediately after you place your order and will contain your order confirmation number. You will then receive a second e-mail once your order has been shipped which will contain your shipment's tracking number. If you have not received either of the two e-mails mentioned above, please check your SPAM folder. If you find nothing in your SPAM folder, please contact our office by calling (800) 604-1094 or by sending an e-mail to customercare@ammo.com.

I have received my tracking number from Ammo.com, but where do I go to use it?

If you registered on our website, you can login here and view up to the minute information about your order to include its location enroute to your doorstep. Alternatively, if you did not register on our site, just go here and enter your tracking number.

Can Ammo.com ship signature required?

Yes, we can. Once you place your order, you will receive an order confirmation e-mail. Just forward this e-mail and your request to customercare@ammo.com. There will be an additional charge of $5.00 per package for signature required servicing.

Can Ammo.com ship to me?

We do not ship to any jurisdictions where doing so is prohibited by local, state, or federal law. Before placing your order, please do whatever research is necessary to ensure that shipping your order does not violate any local, state, or federal laws. Ammo.com does not ship to Alaska, Hawaii, Massachusetts, New York City, or Chicago. If your shipping address is in Connecticut, Illinois, New York, California, or New Jersey, we will require the documentation that these states require our office to collect. If you need to send us such documentation, please fax it to (800) 709-7535 or e-mail it to customercare@ammo.com.

Can I pick up my order at your warehouse?

Sorry, but our warehouse is not set up to process walk-in orders or pickups.

What is the Ammo.com return policy?

Ammo.com wants to please all of its customers all of the time. Unfortunately, sometimes, things just happen and our customers receive product that is damaged or defective. We recognize this and we are here to help. If you receive damaged or defective product, please contact our office immediately. All contact must be made within 30 days of your order date. If our office is made aware of damaged or defective product within thirty (30) calendar days of the date the product was ordered, you will be afforded a full refund, a full store credit or a free replacement of the defective or damaged product (note that the product must be defective or damaged as inspected by our warehouse team upon return and note that our office reserves the right to either refund your money, provide a store credit, or replace the product at our discretion). We do our best to make sure that everyone is treated fairly, so just let us know if an issue arises.

How can I pay for my order?

You can pay by Visa, Mastercard, Discover, and American Express.

How will information I provide be used?

We use the information you provide to ensure that you receive the best possible service. For example, we will oftentimes contact customers a few days after their order is scheduled to be delivered just to make sure that everything showed up correctly and in good condition. You can read more about our Privacy and Security policies by clicking here.

What makes Ammo.com a secure website?

Ammo.com is fully PCI compliant. The Ammo.com checkout system is SSL encryption secured and feeds your information directly into the secure payment gateway. This means that nobody in our company is able to even access your credit card information.

Can you deliver to me?

Because of the ever-changing regulations and shipping restrictions surrounding the sale of ammunition, we are unable to ship to these locations:

  • Alaska
  • California: Berkeley, Carson, Los Angeles, Oakland, Sacramento, San Francisco, Sunnyvale (we are able to ship to most other areas of CA)
  • Canada
  • Chicago (we are able to ship to other areas of IL)
  • Hawaii
  • Massachusetts
  • New York City (we are able to ship to other areas in the state of NY)
  • Washington, DC
  • All international locations

Local laws and regulations are always changing. To be certain of your ability to legally receive ammunition purchases by mail, check your local legislation before ordering.

Do you ship to California?

We do ship to California*, but there are restrictions. Starting January 1, 2018, all purchased ammo must be shipped to a licensed ammunition vendor. While that means we cannot ship directly to your door, we can ship to a vendor of your choosing. That vendor then transfers the ammunition onto you after they meet the other requirements of the new California law. This transfer may come with a fee, for which you are responsible. These fees are displayed during checkout, along with our approved vendors closest to your shipping address, allowing you to choose the vendor that works best. Once you choose an approved vendor, no other information is needed in order to ship your ammo purchase. We'll take care of the rest!

Want to use a vendor that has not yet been approved by Ammo.com? Simply choose "Add a vendor" during the checkout process, and we will email you with further instructions after your order is complete.

*Keep in mind that local regulations restrict us from shipping to the following cities: Berkeley, Carson, Los Angeles, Oakland, Sacramento, San Francisco, and Sunnyvale.

Do you ship to Illinois?

We do ship everywhere in Illinois, except the City of Chicago. Two documents are needed in order to ship to Illinois (outside of Chicago):

  • Valid copy of your FOID card (Firearm Owner’s Identification Card)
  • Valid copy of your driver’s license OR IL state-issued ID

After placing your order, you should receive an email from us detailing these additional requirements. Please be sure to check your email promptly and follow the instructions closely in order to expedite the approval process.

Your shipping address MUST match at least one of the addresses on these two documents. Once these documents are received and approved, your order will be shipped. And as long as your documents remain valid with a matching shipping address, all future orders will ship automatically.

Applicable IL Statute: b-5) Any resident may purchase ammunition from a person outside of Illinois. Any resident purchasing ammunition outside the State of Illinois must provide the seller with a copy of his or her valid Firearm Owner's Identification Card and either his or her Illinois driver's license or Illinois State Identification Card prior to the shipment of the ammunition. The ammunition may be shipped only to an address on either of those 2 documents.

Do you ship to the state of New York?

We do ship to the state of New York*, but there are restrictions. The in-person requirement of Section 50 of the New York SAFE Act states that all purchased ammo must be shipped to a valid FFL holder OR a registered seller of ammunition. While that means we cannot ship directly to your door, we can ship to an FFL holder or registered seller of your choosing. That chosen transferor then transfers the ammunition onto you after they meet the other requirements of the New York SAFE Act. This transfer may come with a fee, for which you are responsible. These fees are displayed during checkout, along with our approved FFL holders and registered sellers closest to your shipping address, allowing you to choose the transferor that works best. Once you choose an approved transferor, no other information is needed in order to ship your ammo purchase. We'll take care of the rest!

Want to use a transferor that has not yet been approved by Ammo.com? Simply choose "Add a vendor" during the checkout process, and we will email you with further instructions after your order is complete.

*Keep in mind that local regulations restrict us from shipping to addresses located in New York City.

We apologize in advance to the additional requirements caused by the New York SAFE Act. Our checkout process was designed to make these extra steps as easy as possible.

Do you ship to New Jersey?

We do ship to New Jersey, but there are restrictions. The following calibers can be shipped without proof of a FOID card:

  • .223
  • 5.56
  • .308
  • 7.61x51
  • 7.62x39
  • .270
  • .243
  • 30-30
  • 30-06
  • 12 gauge
  • 20 gauge

The lack of restrictions on these calibers is because they undoubtedly for use in rifles or shotguns – uses for which New Jersey provides an exception.

However, ONE OF THE FOLLOWING is required in order to ship all other calibers:

  • Valid copy of your firearms purchaser identification card
  • Valid copy of your permit to purchase a handgun
  • Valid copy of your permit to carry a handgun

After placing your order, you should receive an email from us detailing these additional requirements. Please be sure to check your email promptly and follow the instructions closely in order to expedite the approval process.

Once these documents are received and approved, your order will be shipped. And as long as your documents remain valid with a matching shipping address, all future orders will ship automatically.

According to New Jersey Statutes Annotated 2C:58-3.3., our office is required to obtain a copy of one of the following documents before your order can be shipped: a copy of your valid firearms purchaser identification card, a valid copy of a permit to purchase a handgun, or a valid permit to carry a handgun.

Do you ship to Connecticut?

We do ship to Connecticut, but we need two pieces of valid documentation in order to do so. These include a valid copy of your Connecticut driver's license or state-issued ID, as well as ONE OF THE FOLLOWING issued under Connecticut law:

  • Valid permit to carry a pistol or revolver
  • Valid permit to sell a pistol or revolver at retail
  • Valid eligibility certificate for a pistol or revolver
  • Valid long gun eligibility certificate
  • Valid ammunition certificate

Do you ship to all other states?

If your state is not listed on this FAQ page, along with its corresponding restrictions, we are likely able to ship ammo directly to your door with no additional requirements needed.

Please keep in mind that laws and regulations regarding the sale and shipment of ammunition can change often and quickly. We do our best to stay informed about these legislation changes and keep our customers updated, but it's always a good idea to know your local laws and restrictions.

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